UMMC has received visitors consisting of 20 Master of Nursing students and 8 nursing lecturers, Yayasan Kartika Eka Paksi, Health Science High School, General Achmad Yani, West Java, Indonesia on October 30, 2018.
The purpose of the visit is to increase the knowledge on the management and care of patients at the UMMC. They also exchange and share views in the field of care especially those involving nursing fields. Apart from briefings, visitors were also taken to the ward, Emergency Medical Department, Surgery Hall. Thank you students and lecturers of General Health Science High School Achmad Yani for choosing UMMC to be visited.
Two series of Leadership Workshop, "The Leadership: Journey To The Top: Making It Happen" was held on 21 to 23 September 2018 (Part 1) and 26 to 28 October 2018 (Part 2) at Everly Hotel, Putrajaya. Emeritus Dato ''Dr Sheikh Omar Abdul Rahman was the speaker of the program. About 30 Head of Department and Senior Officers from UMMC has attended this course. One of the goals is to train leaders to lead the organization in the future, department preparation and parties management in the provision of profiling staff, an effort to formulate a succession planning agenda and also share experiences, ideas with Head of Department and Senior Officers to become charismatic leaders that inspire other staff. Hopefully this course will increase knowledge, understand direction, skilful, positive personality, contribute, make right decisions and fair in leading to organizational excellence. We do our best, Allah will do the rest.
Statistics show that 62,670 cases of domestic violence have been reported from 2000 to January 2017 with an estimated average of about 3,800 cases a year, of which 323 cases per month and an estimated 10 cases a day for cases of violence against wives or husbands. Statistics also show an increase in cases over the years and this is a great concern for us. Hence, the attendees who attended the morning were together to curb domestic violence and to help victims.
In addition, the 5km run against domestic violence organized on 27 October 2018 is one of the leisure and leisure programs with the people so that Malaysians remain healthy and fit to serve the nation. The run was officiated by Yang Berhormat Mrs. Hannah Yeoh Tseow Suan Deputy Minister, Ministry of Women, Family and Community Development.
The 4R (Rehab Race, Run & Ride) 2018 program, is the first ever program for People with Disabilities (OKU), civilians and residents of the PPUM organized by the Medical Department of Rehabilitation, University Malaya Medical Center. The main goal of the program is to embark on a family spirit to reduce the gap between discriminatory disability and the public. In addition, to increase the acceptance of the public on disability capabilities in line with the theme selected, Inclusion For All.
Opening and launching of the participants was officiated by YB Tuan Haji Khalid Abd Samad, Minister of Federal Territory on 27 October 2018 at the Botanical Gardens, Putrajaya. Also present were Prof. Madya Dr. Nazirah bint Hasnan, Clinical Deputy Director (Medical) and Prof. Madya Dr. Julia Patrick Engkasan, Head of Rehabilitation Medicine Department of University Malaya Medical Center and YBhg Datuk Dr. Aminuddin Bin Hassim, President of Perbadanan Putrajaya.
359 participants who participated in running events, biking and wheelchairs. The number of participants based on the category is 65 disabled, 255 staffs/public and 39 children. All participants receive t-shirts, medals, food and “goodies bags” and e-certificates. Prizes are also available for first and third winners for Men and Women from each category.
Various activities such as aerobics, exhibitions, quizzes, fun games and food trucks are also available. The result of the 4R run will be donated to the PPUMCare Children and Fundraising Club.
On October 25, 2018, the University Malaya Medical Center Convocation Ceremony took place in 2018. Congratulations and to all graduates. Every effort, perseverance and patience in overcoming the world of learning finally paid off. Happy feelings are clearly seen on 318 graduates and parents faces in celebrating this historic and meaningful day.
Success does not come from physical ability but it comes from the spirit that never gives up. Thank you Yang Amat Berbahagia Toh Puan Dato ''Seri Hajjah Dr. Aishah Ong, University of Malaya Pro-Chansellor for her concern and willing to present advanced diploma, diploma and certificate to graduates in 2018.
Stroke is a condition where the lack of blood flow to the brain and causes brain death or lack of brain function. In Malaysia, statistics show that stroke is the third most common cause of death after heart disease and cancern. In order to raise awareness about stroke, UMMC held its first ever Stroke World Stroke Day celebration on October 24, 2018 organized by Neurology Division, Medical Department in collaboration with the Rehabilitation Medical Department, Department of Medical Imaging and Nursing Department.
The event was held to raise awareness especially on early treatment and help stroke patients build self-confidence so that they could live normally and independently. Talks by experts on stroke and exhibition were also held. The ceremony was officiated by YM. Prof. Dr. Tunku Kamarul Zaman bin Tunku Zainol Abidib, Director of UMMC. A total of 150 staff members and members of the public attended the event.
Thank you to the Gerbang Restaurants Sdn Bhd, McDonald''s for visiting UMMC Pediatric Ward today and giving souvenirs to the patient in the ward. Obviously, this visit gave a smile to the patients while entertaining their hearts with the presence of Ronald McDonald. Hopefully such a visit will continue in the future.
Malaysian Dietitians Day was held today at Concourse, Main Tower UMMC. The ceremony was officiated by Yang Mulia Professor Dr. Tunku Kamarul Zaman Bin Tunku Zainol Abidin, Director of UMMC. The Empowering Kids to Eat Better themed is very well suited to the current environment to ensure healthy generation in the future.
On October 15, 2018, we received a visit from Yang Berhormat Dr. Maszlee Malik, Minister of Education, Malaysia to look at the services provided at the UMMC. He had the opportunity to visit several locations namely the Emergency Medical Department, Rehabilitation Medical Department, Surgical Hall, Intensive Care Unit and Command Center. Also present during the visit was Datuk KSU YBhg. Dato ''Dr. Mohd Gazali Abas, YBhg. Datin Paduka Ir. Siti Hamisah Tapsir, Director of Higher Education, KPM and UM Vice Chancellor Datuk Ir Dr Abdul Rahim Hashim.
Thank you to Yang Berhormat for visiting UMMC.
On October 12, 2018, World Health Physiotherapy Day was officiated by Yang Mulia Professor Dr. Tunku Kamarul Zaman Bin Tunku Zainol Abidin, Director of UMMC. The ceremony was held at Concourse, ground floor, Main Tower of UMMC. This celebration, entitled "Physical Theraphy and Mental Health", aims to provide education, information and information on high-tech physiotherapy services available at UMMC. Various activities related to physiotherapy and Rehabilitation such as exhibits, video shows, sales of rehabilitation products and booths advisory services on physiotherapy were held and attended by approximately 100 people consisting of physiotherapy staff, patients and the general public.
Hopefully, World Physiotherapy Day will further enhance the community''s knowledge about physiotherapy services, especially in the UMMC.
On October 10, 2018, the Mental Health Awareness Month 2018 was held in UMMC. The ceremony was officiated by Yang Berhormat Ahmad Fahmi Bin Mohamed Fadzil, Lembah Pantai Member of Parliament at the 13th Floor Auditorium of UMMC. Through such a program, UMMC hopes to promote, contribute, provide knowledge and community service and thereby reduce the negative stigma of this mental illness among society.
Thank you once again to Yang Berhormat Ahmad Fahmi Bin Mohamed Fadzil for supporting the event organized by UMMC.
On October 9, 2018, a visit to the Pediatric Ward by McDonald''s Community and RMHC Malaysia. The purpose of this visit is to bring joy for the children in the ward, while delivering a handful of toys such as game items and reading materials. Thank you and hopefully such visits will continue in the future.
On October 9, 2018, the Pink October 2018 Launching Ceremony took place at the PPUM. Breast cancer is the world''s oldest cancer and tumor known to man and is also the most widespread cancer among women. Hopefully, this program will provide information and information to the residents of the special hospitals and patient patients as well as the general public in order to get early treatment before it is too late.
The Food For The Needy Program is one of the programs recommended by the UMMC Pemangkin to assist the staff of UMMC who really need basic food assistance with the set conditions. The program was officiated by YM Prof. Dr. Tunku Kamarul Zaman bin Tunku Zainol Abidin, Director of UMMC on 5 October 2018 at the Corporate Relations Department. The program was successfully implemented and realized by donations by its own staff. For those who wish to contribute can contribute donations in the form of basic needs or cash to the Corporate Relation Department.
Please contact Ustaz Mohd Shazni Bin Abdullah directly at e-mail address firstname.lastname@example.org or online (cont. 2543). Hopefully this pure effort will continue and we will be successful in assisting the needy staff of UMMC.
On October 5, 2018, YB Tuan Haji Shamsul Firdaus bin Mohamed Supri, State Assemblyman of Kampung Medan had visited and discussed with the Management of the PPUM on Community Engagement Program which could be implemented especially for Kampung Medan community.
It is hoped that cooperation between the people and the PPUM will have a high impact on the well-being of the community, especially in the field of health.
On October 4th , 2018, the International Day of Older Persons 2018 was held at Concourse, Main Tower of the University Malaya Medical Center. The theme of “Championing Life and Defying Age” is aim to promote a society where older people are highly valued and recognized as having an integral and active role in their family and community.
This year, the event was officiated by Yang Amat Berbahagia Tun Dr Siti Hasmah Mohamad Ali, Wife of Prime Minister of Malaysia. Also present were Yang amat Berbahagia Toh Madam Aishah Ong, University of Malaya’s Pro-Chancellor and 4 guests of special invitation as the icon, Datin Paduka Mother A Mangalam, Yang Berbahagia Tan Sri Emeritus Professor Datuk Dr Augustine Ong Soon Hock, Yang Berbahagia Dato’ Faridah Merican and Yang Berbahagia Datuk Dr. Yim Khai Kee.
Hopefully this ceremony will provide information and exposure to the public on the importance role of senior citizens.
On October 1st , 2018, the cafetaria @ PKPPI service with a new partner, THB Global Venture (M) Sdn. Bhd has started operation. Cafeteria @ PKPPI was officiated by YM Prof. Tunku Kamarul Zaman bin Tunku, Director of UMMC and witnessed by Dato ''Ahmad bin Hj. Abas, Managing Director and Head of the Department UMMC.
A variety of menus are available at the cafeteria such as cakes, dishes, a la carte menu and a wide range of drinks. Please come to cafeteria @ PKKPI and enjoy meals at reasonable prices.
On October 1st , 2018 UMMC have received a delegation visit from Renji Hospital Shanghai. The visit was aimed at strengthening relationships as well as building good cooperation from time to time. In addition, they also had the opportunity to visit 7PA Pediatric Ward, Pediatric Intensive Care Unit (PICU), Intensive Care Unit (ICU) and 7U Ward.
Hopefully this visit and cooperation will continue in the future
1st October 2018
We make reference to the article which cannot be found anywhere on Malaysiakini website but claims to be from there, which starts with “University hospital known as UH has endless construction going on”.
In general, the article makes very serious allegations of poor facility maintenance namely of the lifts and bathrooms (according to the writer is no better than a third world country). The article also claims that the expensive canteen (we assume this when it is mentioned as “grossly excessive”) and high car park charges for patients to pay is attributed to the tender being awarded to someone’s crony, and on the expense of sickly patients. The author also claims that he/she have been informed by someone that a crony is making large profits from the carparks, and that “these blood suckers” are raking profits from the public.
The response from UMMC is as follows:
1. This article although claims to have been published in Malaysiakini, is not available anywhere on the website. We therefore cannot confirm the validity of the claims nor confirm with the author as to the source of the information mentioned here.
2. We assume that university hospital here refers to University of Malaya Medical Center (UMMC) as the name UH have not been used for close to 2 decades.
3. As a premier university hospital for the country, we need to provide a cutting edge technology and treatment that complements every sub specialities. We have been trying our level best to balance between providing better facilities, services and environment with the grant that the Government provides and internal funds, generated within the hospital facilities.
4. With regards to the “endless construction”, UMMC has not done any major construction except for the building, which is to be designated as “Plaza”. The plaza was planned as a building to help ease congestion in the future as human movements have dramatically increased in UMMC for the past 10 years and is expected to increase even more in the next decade. Other constructions that have been taking place are merely upgrades of many dated facilities such as the operating theatres, intensive care units, cardiac care units, infection diseases wards and accessibility for patients and visitors such as larger walkways, better lighting, replacement of leaky roofs, wheelchair accessibility, accessibility for the blind and many others. It needs to be reminded here that UMMC has been operating for more than 50 years and some of the facilities are very dated such as the toilet and lifts that are mentioned by the author. Upgrades are unavoidable, and these are necessary for the need of patients, present and future. When UMMC was first built, approximately 50,000 patients were treated annually whereas today we are seeing over 1.1. Million patients with outpatient visit exceeding 5,000 a day. As mentioned above, as a premier university hospital, facilities have to be developed further in order to keep up with demands and the progress of technology. These changes are necessary for the public and patients, in order to receive the best possible healthcare.
5. In terms of facilities, the author claims that “most of the time, the lift is not working” is not true. We have the data to show that the lifts run most of the time however admittedly, breakdowns are a regular occurrence. Again, the reason for this is the fact that some lifts are aged whilst others are overused owing to the number of passengers and equipment transported every day. There are some delays in the repair of these lifts in some instances, but these are not due to financial issues or lack of expertise. The lifts are specialized equipment, which are under the purview of Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP). Under law, only the vendors/operators are allowed to repair them. In some instances, spare parts take months to arrive and hence delays the repair by the vendors/operators. We have taken temporary and long term active measures to deal with this including getting poterage lift services, and although it appears to have positive effects, unfortunately there are occasions that the traffic load frequently overwhelms whatever interventions that has been put into place.
6. As to the washrooms looking “equal to 3rd world countries”, we assure you that the toilets are regularly cleaned and repaired. Whilst there are intentions to have large overhauls of toilets throughout the hospital, we are not able to do all of them at the same time due to the need to provide convenience to the public. Sadly, in most toilets that have been upgraded, it did not take long before toilet seat and toilet bowls (including the tank covers) are broken with shoe prints all over them. Vandalism is a major thing that in UMMC with people stealing the toilet pumps, valves, faucets etc. occurring very regularly. This has caused UMMC thousands of ringgit every year to repair and replace. The cleaners have been scheduled to clean the highly used toilets every 15 minutes (with record entry) but these toilets are so badly used that it is impossible for us to ensure cleanliness are maintained. These data are available for review if need be. Therefore, I would agree that there is an element of 3rd world country here, but it is in mentality and attitude of the users themselves not of the toilets as seen from the pictures given here. They end up looking like 3rd world toilets due to people’s attitude in using them in the first place.
7. UMMC does not have a canteen. We have a food court, bakeries, push carts, restaurants and a cafeteria. In trying to make sense to what the author refers to as canteen, we assume it is the cafeteria. The “cafeteria” also known as “Food Street” was specially created to meet the demand of the lower income group. The prices here are regulated and we are confident that the prices are reasonable, if not better that than others. For eateries like MakCik, Secret Recipe, Gloria Jean etc. which belongs to a large food chain store, their charges are standard across the country. It is very unlikely that the charges are higher here than that of other stores. As such, the rent is not an issue of how high the prices of the product sold on these premises since they are equal to that of other places country wide.
8. On the issue of the car park, UMMC has contracted this service to Metro Parking for over 4 years now. This was done in view of the need of professional company to cater for high demands from public. It is also because this is not the core business of UMMC. The process for the selection of the company was done following government standards, and was conducted by UM Holdings and the company was awarded based on experience and best practices. The charges for parking in UMMC is RM2 every hour, and RM8 flat rate after 6pm. In comparison, HKL charges RM2 for the 1st hour and RM 1 for subsequent hours. IJN charges RM3 for the first hour and RM1.50 for subsequent hours, but offer mainly open car parks. The discount claimed by the author is only given to patients who are treated and that the charges have been taken into account of the hospital bill. Across the road from UMMC, an open car park is an alternative and charges RM1 per hour, and a flat rate after office hours. Compared to other parking sites in the region; Pantai Hospital charges RM3/hour, Jaya One charges RM3 for the first 2 hours and RM3 every subsequent hour and, Amcorp Mall charges RM3 for first hour and RM2 for subsequent hours. Therefore, the charges done by our parking operator, is not as high as what the author claims.
9. One reason for the slightly higher rate in UMMC relates to the number of parking spots available in UMMC and the need to ensure that irresponsible car owners are not occupying parking spaces excessively. Based on previous experience when parking were only RM1per hour, cars were left for long term occupying as many as 20% of the total parking spaces. With a total of 4,000 to 5,000 patients (and sometimes more) treated as outpatient everyday, UMMC can only provide 1,000 parking lots at any one time. This does not include the need to accommodate 5,000-10,000 visitors, roughly 2,000 students and almost 6,000 staff that require parking spaces every day as well. Therefore, it is vital that the turnover of parking bays is done quickly. The rates implemented have ensured that this is made possible.
10. UMMC recognizes this shortfall of parking spaces and has made several proposals to the Economic Planning Unit to relocate many of these outpatient clinics into a complex which will have about 2,000-2,500 parking lots but this have not materialized since it was mooted 3 years ago. Other proposals that we have made include the eco-bus transport and park and ride several years ago but this was not considered.
11. Lastly, the most serious matter that needs to be replied to here, is the allegation that money collected as rent from these premises and contract to manage the parking was given to a “crony” and that there is malicious intent with someone financially exploiting the situation. We are quite happy for any investigation regarding this matter is done, as the processes of vetting, selection and transaction were conducted in orderly and is transparent. The processes and operations have been made known to Audit Negara and Ministry of Higher Education, through various channels and therefore nothing was done illegally as suggested by the author. The money gained from these enterprises will be ploughed back to the hospital’s operation. The government grants provided to UMMC (for example for 2018) are approximately RM400 million a year (salary takes up to RM312 million) and the need to operate the hospital comes to about RM560 million a year (with the aid of other government sources). UMMC uses financial sources such as parking and rental to make up for this, and thus this collected funds are used to provide the medications and other services such as radiology, endoscopy etc. needed by patients since UMMC patients are heavily subsidized. This is reflected by the low charges imposed on patients. For example; ICU bed per night is only RM80 (compared to private practices which can go up to RM2500 or more per night), consultation is only RM5 to RM15 (as compared to RM75 or more), simple surgeries such as trigger finger release is RM 40 (whereas it would cost RM1500 or more in private centres) and there are many other examples. Of this, our data shows that over 70% of our total number of patients are non-paying patients. These figures and the return of collected money to patients are clearly reported in our annual reports, which is available to anyone on-line from our website. So therefore, when the author write “these blood suckers are raking profits…” the best guess would be that the author is referring to UMMC patients as the blood suckers who are benefiting from the monies collected to treat them.
In general, what the author claims here are anecdotal (and in many instances are just hyped up lies) and although we appreciate that the author may be facing difficulties, the matter could have been resolved if these were discussed through proper channels. We are somewhat saddened that the author has made such wild allegations and as such, we are happy if the author can provide evidence and reveal his/her sources that are claimed to exist. It would appear that if there is no evidence to this, then these writings are nothing more than mere slander; intentionally and maliciously done just to rile up negative public opinions against UMMC;