Client Charter Achievement


Customer Service



PERCENTAGE AND COMPARISON OF CUSTOMER SATISFACTION

Section Out Patient (%) In Patient (%) Overall Average (%) Differences (%)
Year 2014 Survey 75.9 76.4 76.1 21.5
Year 2015 Survey 98.5 96.7 97.6


PERCENTAGE AND COMPARISON OF CUSTOMER DISSATISFACTION

Section Out Patient (%) In Patient (%) Overall Average (%) Differences (%)
Year 2014 Survey 24.1 23.6 23.9 21.5
Year 2015 Survey 1.5 3.3 2.4


UMMC SERVICES STATISTIC



ADDRESS

  • Pusat Perubatan Universiti Malaya,
    Lembah Pantai, 59100,
    Kuala Lumpur, MALAYSIA

EMAIL

  • Email : ummc@ummc.edu.my

TEL

  • Phone No : 03-79494422
    Fax : 03-79492030

WEBSITE

  • WEBSITE : www.ummc.edu.my