Client Charter Achievement


Patient Satisfaction


STATISTICS OF COMPLAINTS & PROPOSED RECEIVED BY PUBLIC RELATIONS DEPARTMENT IN 2015

COMPLAINT CLASSIFICATION 2014 2015 DIFFERENCE (%)
Service Provided 226 183 -19.0
Facilities Provided 117 76 -35.0
Waiting Time 27 29 7.40
Communications with Customers 66 82 24.2
Medical Report / Patient File 21 14 -33.3
Staff Competencies - - -
Food Quality 21 9 -57.1
Goods / Food Prices 0 7 -
Infrastructure 5 5 -
Workplace Environment 1 - -
About Customer Property 5 2 -60.0
Others 22 15 -31.8
Total 511 422 -17.4

ADDRESS

  • Pusat Perubatan Universiti Malaya,
    Lembah Pantai ,
    59100 Kuala Lumpur

EMAIL

  • Email: ummc@ummc.edu.my

TEL

  • Phone No : 03-79494422
  • Fax: 03-79492030

WEBSITE

  • Website: www.ummc.edu.my