Client Charter Achievement


Customer Service



PERCENTAGE AND COMPARISON OF CUSTOMER SATISFACTION

Section Out Patient (%) In Patient (%) Overall Average (%) Differences (%)
Year 2014 Survey 75.9 76.4 76.1 21.5
Year 2015 Survey 98.5 96.7 97.6


PERCENTAGE AND COMPARISON OF CUSTOMER DISSATISFACTION

Section Out Patient (%) In Patient (%) Overall Average (%) Differences (%)
Year 2014 Survey 24.1 23.6 23.9 21.5
Year 2015 Survey 1.5 3.3 2.4


UMMC SERVICES STATISTIC



ADDRESS

  • Pusat Perubatan Universiti Malaya,
    Lembah Pantai ,
    59100 Kuala Lumpur

EMAIL

  • Email: ummc@ummc.edu.my

TEL

  • Phone No : 03-79494422
  • Fax: 03-79492030

WEBSITE

  • Website: www.ummc.edu.my