About UMMC

Vision

UMMC aims to be a world renowned medical centre providing highest quality healthcare, medical training and research according to International Standards.

Mission

UMMC is committed to providing the highest quality healthcare, training and research in tertiary medical services, community and patient welfare services.

Core Values of UMMC

Excellence

Efficiency

Empathy

Ethical Behaviour

Patient-centeredness

Friendliness

 

a. Kecemerlangan (Excellence)

  • Memberi perkhidmatan yang berkualiti tinggi, selamat dan memenuhi keperluan pesakit. (Provide services which is of highest quality, safe and fulfill patient's need)
  • Cemerlang dalam penjagaan pesakit (Excellent in patient care)
  • Kecemerlangan akademik (Academic excellence)
  • Terkenal di peringkat antarabangsa dalam bidang penyelidikan klinikal (Internationally renowned in clinical research)

b. Efisien (Efficiency)

  • Kecekapan Masa (Time efficiency)
  • Keberkesanan Kos (Cost effectiveness)
  • Produktiviti yang tinggi (High productivity)

c. Empati (Empathy)

  • Empati dalam hubungan penjagaan pesakit.(Empathy in patient care relationship)
  • Empati dalam hubungan rakan sekerja. (Empathy in colleague relationship)

d. Etika (Ethical Behaviour) :

  • Mengamalkan nilai-nilai etika dan moral sebagai satu cara hidup. (Practise ethical and moral values as a way of life)
  • Mengamalkan kejujuran dan keadilan dalam hubungan interpersonal. (Practise honesty and fairness in interpersonal relationship)
  • Tidak menyalahgunakan kuasa atau pengaruh. (Does not abuse power or authority)
  • Ikhlas dan amanah dalam menjalankan tugas. (Sincere and trustworthy in carrying out duties)
  • Tidak membezakan antara keturunan, agama, umur, jantina dan status sosioekonomi. (Does not discriminate between race, religion, age, gender and socio-economic status)

e. Berpusatkan Pesakit (Patient Centredness) :

  • Mengambil berat tentang keperluan, perasaan, kebimbangan dan kehendak pesakit. (Care about patient's need, feeling, fear and expectation)
  • Menghormati kerahsiaan dan kehormatan pesakit semasa menerima rawatan. (Respect patient's privacy and dignity while receiving treatment)
  • Memberi maklumat yang jelas dan komprehensif mengenai perkhidmatan yang disediakan. (Provide clear and comprehensive information on the services provided)

f. Kemesraan (Friendliness)

  • Mudah didekati. (Approachable)
  • Berkomunikasi dengan berkesan (Communicate effectively)

UNIVERSITI MALAYA (the University of Malaya), is situated amidst a lush campus in the south-west corner of Kuala Lumpur, the dynamic and bustling capital city of Malaysia.

The University of Malaya was initially set up in Singapore in 1949 as an amalgamation of the two premier institutions of higher education in colonial Malaya and Singapore, Raffles College and King Edward VII College of Medicine to serve the needs of the colony. Following independence of Malaya in 1957, two autonomous divisions of the university, one in Singapore and one in Kuala Lumpur, were established in 1959. The government of Malaya expressed a desire to change the status of the Kuala Lumpur division to a national University and following appropriate legislation, the University of Malaya was established in 1962. The Singapore Division was renamed the University of Singapore.

In 1961, the Board of Education, University Malaya had proposed that a medical institution be established to cater to the shortages of medical doctors in Malaya at that time.The first Faculty of Medicine in Malaysia was established in the University of Malaya in 1963. Instruction started in 1964 with the first batch of students.

On 5th August 1968, the spanking new University Malaya Medical Centre (UMMC) was officially opened by His Majesty the Yang Dipertuan Agung, Duli Yang Maha Mulia Seri Paduka Baginda Yang Dipertuan Agung Tuanku Ismail Nasarudin Shah Ibni Alharmahum Sultan Zainal Abidin.

The University motto, "Ilmu Punca Kemajuan" (Knowledge is the Key to Success) and the UMMC and Faculty of Medicine continues to strive to the best of ability to live up to this ideal. University Malaya Medical Centre (UMMC) is one of the organisations in the Ministry of Higher Education. Main objectives of UMMC are health services, learning and research.

UMMC strive to provide the best services and treatment. Efforts that are ongoing are to provide medical services, learning and research with the best efficiency to our customer.

We pledge to:

  • Provide quality, friendly services, regardless of race, religion, age, sex and socioeconomic status.
  • Provide accurate information on the services, facilities, important aspects of treatment and the prevention of disease, where applicable.
  • Provide immediate care to those termed as ‘emergency’ as determined by the triage system.
  • Protect the safety and dignity of clients during provision of services, and to maintain client’s confidentiality except to those authorized.
  • Provide clean, comfortable and safe facilities and environment.
  • Accept referral from other hospitals, whenever possible.
  • Refer patient to other hospital, when necessary.
  • Be prepared to listen, accept clients’ complaints, and take the necessary measures immediately.
  • Provide clients with choices to accept treatment or to participate in research, after explaining the implications.
  • Conduct clinical research using scientific inquiry and based on guidelines of medical ethics.

* To see the achievements of UMMC Client Charter, please refer to the UMMC Performance Data Quality Objectives (Core) for 2013 and 2014 (first quarter).

Objective

To establish, operate and develop a medical centre of international standing and repute; and to co-operate with the Faculty in providing facilities for medical education, training, research, internship and consultancy. (by His Majesty's Government Gazette, May 25 , 2001)

1. PURPOSE

To ensure that all licensed independent Medical Practitioner and certified Allied Health Staff are qualified to provide safe and effective care and treatment that are consistent with professionally recognized standards; and applicable credentialing and privileging requirements of the University Malaya Medical Centre (UMMC) and the Ministry of Health, Malaysia.

2. SCOPE

There are two categories of licensed practitioners that require different levels of credentialing verification:

2.1 Medical Practitioner - Physicians

2.2 Allied Health Staff - this include:

  1. Assistant Pharmacists (Penolong Pegawai Farmasi)
  2. Audiologists (Jurupulih Perubatan [Pendengaran])
  3. Clinical Psychologists (Pegawai Psikologi Klinikal)
  4. Counselors (Pegawai Psikologi)
  5. Dieticians (Pegawai Dietetik)
  6. Medical Assistant (Penolong Pegawai Perubatan)
  7. Medical Laboratory Technologists (Juruteknologi Makmal Perubatan)
  8. Medical Physicists (Pegawai Sains [Fizik])
  9. Medical Social Workers (Pegawai Pembangunan Masyarakat)
  10. Nurses (Jururawat)
  11. Occupational Therapists (Jurupulih Perubatan [Carakerja])
  12. Optometrists (Pegawai Optometri)
  13. Orthotist (Juruteknik Perubatan [Ortotik])
  14. Pharmacists (Pegawai Farmasi)
  15. Physiotherapists (Jurupulih Perubatan [Anggota])
  16. Prosthetists (Juruteknik Perubatan [Prostetik])
  17. Radiographers (Juru X-Ray)
  18. Radiotherapist (Juru X-Ray [Radioterapi])
  19. Scientific Officers (Pegawai Sains)
  20. Speech Therapists (Jurupulih Perubatan [Pertuturan]

3. COMPOSITION

The credentials committee shall be appointed by the Director of UMMC, subject to the approval of the Medical Advisory Committee (MAC) and consist of six or more medical staff members who have served as head of departments or designee and Chief Nursing Officer. The Chairman and Deputy Chairman shall be appointed by Board of UMMC. The Deputy of Director (Professional) serves as Deputy Chairman and to deputize for the Chairman of Credentialing and Privileging Committee.

Membership:

Chairman - Director of UMMC

Deputy Chairman - Deputy Director (Professional)

Members

  • Head, Department of Surgery
  • Head, Department of Medicine
  • Head, Department of Orthopaedic Surgery
  • Head, Department of Paediatrics
  • Head, Department of Obstetrics & Gynaecology
  • Chief Nursing Officer
  • Representatives on invitation

Secretariat - Delegated to Medical Development Unit

4. APPLICATION SYSTEM

Application for credentialing on the Medical Staff and Allied Health Staff shall be presented online by using "Application for Credentialing and Privileging" system (http://cp.ummc.edu.my) (click here for user manual) (click here for user manual for committee member) with relevant document as evidence of their qualifications to perform the clinical privileges requested.

5. PROCEDURES

a) Credentialing and Privileging procedures for the Medical Practitioners
b) Credentialing and Privileging procedures for the Allied Health Staff

6. RELEVENT FORMS:

a) Applicant Appraisal Form
b) Appraisal by Head of Department

ADDRESS

  • Pusat Perubatan Universiti Malaya,
    Lembah Pantai ,
    59100 Kuala Lumpur

EMAIL

  • Email: webmaster@ummc.edu.my

TEL

  • Toll Free: 03-79494422 Fax: 03-79492030

WEBSITE

  • Website: www.ummc.edu.my