UMMC Official Statement
We refer to the article published by Mr. VS Lingam on the 31st of August 2017. UMMC formal response to this is as follows:
UMMC would like to thank the writer for highlighting the issue faced by the complainant when attending his follow up at the orthopaedic clinic on the 4th of August 2017.
We have taken note of the content of this article and, we are conducting formal investigations into the matters raised by the complainant. We wish to assure that the issues raised are being looked into, and that necessary steps will be taken to address any problems once they becomes apparent following our investigations.
However, we would like to mention here, based on what is written in this article, that UMMC does not advocate "first come first serve" protocols and that we advice patients to attend our clinics only at the allocated appointment time. Therefore having to come at 7.30 am to the clinic to get a queue number was unnecessary. Further, we do advice patients that in general, waiting time may take up to 3 hours depending on clinic loads and the complexities of the problems treated by the doctors. Patients in general may have overlooked these information or, it may be partly due to the lack of emphasis on our part during patient''s visit. We will thus endeavor to educate the public further by placing more notices and implementing other pro-active measures.
UMMC takes pride in our service to the rakyat and will take every step necessary to ensure that the needs of the rakyat be delivered within our means and within the prescribed resources provided to us. We assure the public that reports such as that mentioned in this article are nothing more than an isolated case. All issues will be considered and mitigated appropriately.
We thank the rakyat for your patience and support towards UMMC.
Prof. Dr. Tunku Kamarul Zaman Tunku Zainol Abidin
University of Malaya Medical Centre.